Hi, how can we help?

English | Bahasa Malaysia

⚠️ Important Reminder

If you're reporting a scam, please include:

• Your phone number

• Date and time of the incident

This helps us process your report faster and more efficiently.

🚨 Online Shopping Scams Are on the Rise

As more people spend time online to shop, sell, or browse, online scams have become more common. You may come across scam attempts from time to time — or hear of someone who has.

But don’t worry! Here are 7 important steps to help you stay safe while shopping online:

1️⃣ Never Share Your Personal Details
Keep sensitive information private.

Do NOT share:

• Your address or phone number

• Identification card (IC) number

• Online banking login details

• Credit or debit card OTP
  
  

These details should always stay with you only.

If a deal sounds unbelievable — it probably is. Be careful with:

• Contests offering extremely high rewards

• Job offers with big income but require upfront payments
  
  

Scammers often use these tricks to lure victims.

If you receive a message or offer that feels urgent, don’t rush!

Pause and verify through:

• Official Shopee channels

• Trusted websites

• Government platforms
  
  

4️⃣ Stay Calm in High-Pressure Situations
If someone claims to be an “authority” and demands immediate action (e.g., payment or sharing personal info), don’t panic.

Always contact the official hotline or police to double-check the situation.

5️⃣ Check the Sender's Info Carefully

Scammers often use:

• Private or foreign phone numbers

• Emails with strange domains (e.g., johndoe@abc123.xyz)
  
  

Avoid replying or clicking links if the sender looks suspicious.

6️⃣ Strengthen Your Online Security

Protect your accounts with these simple steps:

• Use strong passwords

• Keep your apps and device software up to date

• Turn on two-step verification
  
  

This helps reduce the risk of hacking.

🔐 Learn how to keep your Shopee account secure 

Scammers often pretend to be someone they're not — like Shopee staff or government officers.

When in doubt, always refer to:

• Shopee’s official website

• Shopee’s verified social media accounts

🆘 What To Do If You Suspect a Scam
If you think you’ve encountered a scam, report it immediately to:

📍 Nearest police station

or use these official PDRM (Royal Malaysia Police) platforms:

• 🔍 SEMAKMULE – Check phone numbers and bank accounts linked to scams

• 📱 CCID Infoline (8AM–12AM) – WhatsApp: 013-211 1222

• ☎️ CCID Scam Response Centre (8AM–8PM) – Call: 03-26101559 / 03-26101599